Banks and financial institutions that grant loans can be wrong. For that reason it is necessary that users have organizations capable of helping them in case of any inconvenience. Lack of transparency, excessive commissioning, abuse by employees, etc. These are some of the reasons why you can be motivated to file a claim.
Use a credit comparator so you get the safest and most transparent financial entity. In the event that you have already hired a fraudulent credit company, pay attention to the following methods and financial organizations in Mexico capable of helping you.
Use the customer service of the credit company you hired
In the event of any irregularity, the first thing you should do is notify the credit company you hired; For this, it uses the bank’s customer service or Fintech. Today there are several contact channels available to guarantee people greater comfort.
You can usually submit your complaints through emails, calls, using live chats or forms on the website of the financial institution you have hired. Claims usually have a response time that does not exceed 48 hours. In the event that staff do not present a solution, be sure to contact the permitting government agencies.
File a claim with the agency that regulates the activities of credit companies
In the case of Mexico, the relevant body is the National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF). This government agency is responsible for informing and protecting Mexican citizens on issues related to financial institutions and credit companies.
CONDUSEF not only complies with informing about the less transparent entities and companies, but also has the autonomy of being able to apply the sanctions provided by the Law of Protection and Defense to the User of Financial Services. In this way people can be safe by having a competent ally on their side.